Thread:Su712/@comment-26511606-20150928202416/@comment-25669516-20150929193021

I'm not sure about that since not only you've lost your progress but you also need them to send a compensation on another device. So what you can do is contact them first if you have access to a PC/laptop. Just use this link: http://support.gameloft.com/Home/SupportForm/201/#phoneSupport

Fill out the form,  tell them your issue is progress loss. And when they contact you by email later you can ask them to send the compensation on your new phone. By that time make sure you've installed and set up the game on your Galaxy Note as well.