Thread:Fabien Gameloft/@comment-13892511-20141202003811/@comment-10412586-20141202100415

195.195.30.1 wrote: Yeah, but I don't think GL will let me change files... What's wrong from recovering your save? By what you just said, I presume you meant that GL doesn't allow you to "change" anything in the game files, mostly meaning "no hacking"

But since you AREN'T, you can change/recover saves as long as they are your own! If they aren't your own, GL can detect that and ban you for trying to cheat.

Anyway, there's no other way to get back your progress as GL doesn't keep records of everybody's progress.

The only time GL recovers a save is when they are in fault, like player deleting the game BCUZ recommended/told to by GL. They recover by compensating with a suitable amount of coins/stars for the loss of your previous progress.