Board Thread:Questions and Answers/@comment-25655388-20141121101328/@comment-10412586-20141121125427

I wold make a backup of my current progress first before ipI do anything.

(I would use IFunbox on PC to make backups of my save on the desktop, in case Gameloft didn't recover your save)

Then, re-install the game. The bug you are having could be from incomplete/chunky download of the game, be sure you have a working/stable internet connection before downloading the game.

After downloading the game, request Gameloft to recover your save.

If they do, then you are good.

If they don't, you can recover your old save via the backup on PC.