Thread:Su712/@comment-197.8.119.52-20170424212919/@comment-25669516-20170425214100

Ouch. As someone who has lost her progress more than five times myself I can totally sympathize with your situation :( You are right. The support is terrible with responding but do drop them an email nevertheless. Don't restart if you don't wish to but write to them anyway. Maybe you'll get lucky and they can do something about your progress. Use the in-game option to contact customer care and mention that this is the fourth time this has happened with you.

Btw, do you have root? in that case consider making a backup for your progress. Even if you don't have a rooted device you can try the Helium backup app. It works on several devices without rooting.