Thread:Fabien Gameloft/@comment-13892511-20141202003811/@comment-120.57.157.75-20141202153451

You should just request them to restore your progress. When my game crashed and I lost my progress Gameloft said they would send me a save file. They did too but it did not work. Maybe you'll get lucky :) I think it would be better to ask them for a save file first before trying to restore the progress yourself.