Thread:Su712/@comment-27902258-20160411161159/@comment-25669516-20160412100056

Yep that's your problem. I had the the same issue when I lost my data. It kept on asking me to play the tutorial first before starting events and all (which of course I couldn't because although my stuff was gone my mission progress still remained). I ended up having to manually clear the game data myself and then restarting again.

I would advise you not to do that though until Gameloft contacts you or you'll be starting up from level 1 again (spam them. Send them one email everyday and mention that you have previous tickets open since so many weeks but no one is responding). I think they also have a phone number you can call. Never tried it myself but if they don't reply then it's worth a shot...