Thread:Su712/@comment-27902258-20160405163614/@comment-25669516-20160405180239

Hi, sorry to hear that. Loosing your data is a pretty frustrating experience and sadly something which happens to Android users quite often :(

For backup, if you have root then you're golden. Just download the Titanium Backup app from Play Store, open it, grant root access and you can backup your data within seconds. That's it (the free version is enough for simple backup and restoring). Other apps like ES file explorer also let you backup data along with apk but of course you'll need root.

If you don't have root you can still try Helium Backup and Restore app. For that however you'll need a Laptop/PC as it requires you to have a desktop companion along with the Android app. You'll have to connect your device to your Laptop, activate Helium on both and it should backup your data. However it works for only a selected few models so you'll have to check if your device is supported or not.

Customer Care does respond but it's just luck whether or not they can recover your save file. If not, do request them for some sort of a compensation. It's better than having to start from scratch....

DO NOT download the hacked/modified apks available on internet. They will get you instantly banned if you open the game with a wifi connection. Even if you hack yourself... Well honestly, I've tried it and it absolutely ruins the fun of the game (except for maybe for some hackers who are into bullying people - not my thing really).

Good luck with the customer care and backup. Let me know if you need help with anything else :)